Refund Policy

Subscription Cancellations

• Cancel anytime through your account dashboard or by contacting support
• Pro-rata refund calculated from the cancellation date to the end of your billing period
• Access continues until the end of your paid period
• No refunds for partial months if cancelled after use

Credit Balance Policy

• Purchased credits do not expire and remain in your account
• Credits cannot be transferred between accounts
• Credits cannot be converted back to cash at this time
• Future updates may include credit refund options

Eligibility Requirements

• Account must be in good standing
• No violations of our Terms of Service
• Request must be made within 30 days of charge
• Original payment method must be valid for refund processing

Special Circumstances

• Technical issues preventing service use: Full refund available
• Accidental duplicate charges: Immediate full refund
• Service downtime exceeding SLA: Pro-rata credit or refund
• Account suspension: Case-by-case review

How quickly will I receive my refund?

Once approved, refunds are processed immediately. The funds typically appear in your account within 5-10 business days, though this can vary depending on your bank or credit card provider.

Can I get a partial refund for unused credits?

Currently, credits are non-refundable to your bank account. However, they never expire and can be used whenever you return to the platform. We’re working on more flexible credit options for the future.

What if I change my mind after cancelling?

You can resubscribe at any time! Your account history and any remaining credits will be waiting for you. Simply log in and choose a new subscription plan to continue where you left off.

Do you offer refunds for annual subscriptions?

Yes! Annual subscriptions are eligible for pro-rata refunds based on the unused months remaining. The refund amount is calculated using the monthly rate for the months used.